The best customer service EVER

Remember my buddy Jon who started Huge Heart? Well he was scheduled to go into surgery last Thursday (it got postponed two weeks) and I wanted to have something nice to give him when I visited after the procedure. So I came up with the idea of getting a Huge Heart wristband made up. I really wanted to impart on him that anything is possible, and that if he wants he can make Huge Heart synonymous with cardiomyopathy the way that Lance Armstrong has become synonymous with cancer research.

I came up with this idea about 10 days before the surgery was scheduled and I wasn't sure that there would be any way to have one made up in that time. The only company that it even seemed like I had a chance with was Wristbands With A Message. Problem was, the order was supposed to take 7-10 business days before shipping, and even with overnight shipping I was cutting it really close.

But I figured it was worth a shot, so I placed the order anyway. Then I sent them an email explaining my situation and asking if they could possibly do it in 3-5 business days, and offering to pay extra if that would help. Less than 24 hours later, I got an email that the order had shipped!

Last night Jon was over at my place and spotted the band because I mistakenly left it out (oops). He loved it, and immediately put it on. Now, considering his surgery got pushed back, it likely wouldn't have mattered if the order took the maximum 10 days, but isn't it awesome to see a company that actually CARES.