Over the weekend I finally completed everything for the SportsLizard revamp I was working on. Yesterday I made the official announcement on the blog and sent out a newsletter.
Now that I’ve had a few days to calm down from everything, I’m not really sure how I feel about it. Weird is the best word to [...]
Archive for the ‘SportsLizard’ Category
The New SportsLizard is FINALLY Done
The Power of Programming
I’m in the middle of working on a major revamp for SportsLizard. As of a few months ago this wasn’t in our plans, but the major failures of new sites by industry incumbents Beckett and Tuff Stuff, combined with the urging of a few SportsLizard “fans”, inspired us to reconsider the opportunity at hand to [...]
How We Reduced Phone Calls by 94% AND Increased Sales
Earlier this year we were getting crushed with customer service contacts. Particularly with Detailed Image, but also to a lesser extent with SportsLizard. It became apparent that emails and phone calls were becoming a full time job and that we either needed to A) find a way to reduce contacts, or B) hire someone to [...]
Averting a Customer Service Nightmare
I don’t much mention SportsLizard or the Price Guide anymore, but it is still alive and kicking. I’ve got it down to a science where I probably only spend less than 5 hours a week to maintain the site. The Price Guide is at about 30,000 users but – because of our inline help and [...]
My Problem With Online Advertising
There’s no one out there that loves the recent advances on the web more than I do. From a user standpoint, “Web 2.0″ is all about innovative technologies that push the boundaries of the web without costing a cent. From Flickr to MySpace/Facebook, Google Apps, and YouTube, one common denominator is that they [...]
PayPal Fixed, Price Guide Passes 15k!
Finally, five days later my inbox was flooded with the PayPal subscription payments. From what I can tell they’ve back-billed all of the customers from Thursday until this morning, and normalcy has returned to my world. Thankfully this fiasco is over.
Now comes the questions: why did PayPal wait several days before acknowledging [...]
