Yesterday we launched a new home page for Detailed Image. Here’s what the old home page looked like: And here’s the new one: In retrospect, Mike and I both thought that we had taken several steps backwards with our last few home page designs since we re-launched the entire site about 15 months ago. We [...]
Archive for the ‘Detailed Image’ Category
My Favorite Non-Detailing Uses for Our Products
It’s no secret that I’m not nearly as in to detailing as my partners are. I enjoy learning about our products and trying them out from time to time, but for the most part I’m more focused on the web stuff and not the car stuff. I have however, come to love using many of [...]
Our Newest Product
The Einszett 1Z Cockpit Premium interior cleaner and protectant, also known as:
Making Shipping Estimates a Little More Obvious
Back in September when we did our exhaustive shipping project on Detailed Image, one of the more interesting features was a system we developed to estimate the ship date and arrival date of the package based upon the delivery location, time of day (before or after our last shipment time), day of the week, upcoming [...]
Phone Support and Great Customer Service
About two years ago I wrote a post about how we essentially stopped taking customer service phone calls on Detailed Image and still increased revenue that month. Fast forward to 2010. We have a “real” phone system with multiple lines at our warehouse now, but we still don’t answer the phone. Greg checks the messages [...]
Free Weekly Special off to a Great Start
I like it when I’m wrong but in a good way. On Monday when we announced some new Detailed Image features, I wasn’t sure how the Free Weekly Special would go over. Essentially we’ll always have a coupon code on our home page for a free product. The minimum spend to get the free product [...]
New to DI: Ask a Pro Detailer, Weekly Free Product
After spending most of January getting rid of things (Tastefully Driven, Amazon, and international shipping), it’s time to start rolling out some of the new stuff. For the second time in less than six months, we just unveiled a major change to the Detailed Image home page. The intent is to have a little more [...]
No Longer Shipping Internationally
Effective yesterday we are no longer shipping packages internationally. This also includes US Territory addresses and APO addresses. Much like closing down Tastefully Driven, there were a lot of reasons behind our decision, but it can all pretty much be summed up by saying that it was too much work for how small of a [...]
Thank You DI Customers!
It’s 4:13 PM on Tuesday and I think this is the first second that I’ve had to relax since last Wednesday. The past five days have been out of control busy. When posted on Thursday I was excited to find out what was to come of our Thanksgiving-Black-Friday-Cyber-Monday sale, but I wasn’t quite sure what [...]
Let the Fun Begin!
Last night Mike sent out the Detailed Image Black Friday newsletter (shown below). There are also some killer deals coming on Cyber Monday. Last year we were a bit rushed but managed to put together some awesome specials and have an amazing weekend. This year we’ve had a lot of time to plan everything out. [...]
