Comments on: No Longer Shipping Internationally

By: Oke

Oke — Fri, 29 Jan 2010 17:04:07 +0000

Thanks for the help, Adam! I still hate international shipping. I’m happy for you!

By: Adam McFarland

Adam McFarland — Fri, 29 Jan 2010 13:41:38 +0000

Thanks Oke. It is a pain to deal with them. We did find it helpful to use their online services https://ecap-ws-prod.usps.com/entreg/login.do which allow you to import a spreadsheet of contacts and will partially fill out customs forms for you. Still a pain in the balls, but at least when you get to the post office you can just drop it off and leave. Don’t know if you were doing that or not, but just figured it was worth mentioning.

By: Oke

Oke — Fri, 29 Jan 2010 12:14:06 +0000

I feel what you all are going through with the shipping over seas. I’m in a smaller scale and all of my shipping is done via usps. They are shit and thinking if it is just the same amount of money if I use another format of shipping. I’ve shipped 2 overseas packages and another one tomorrow. They are hell to deal with and don’t like dealing with the extra forms and the constant heartache of making sure they got their package.

I admire you all for stopping this service. If it is a pain in the ass and you were drawing a large percentage of your profit from it, then continue, but that isn’t the case.

This will allow yall to focus attention to what is bringing in the money and make it as efficient as possible.

By: Adam McFarland

Adam McFarland — Wed, 27 Jan 2010 02:35:25 +0000

No Canada either. Canada is easier in some ways (it can be reached by ground) but it still has it’s complexities. We decided to cut once and cut deep, getting rid of everything that we knew wasn’t a good long term fit for the business. No sense in stringing something along, especially when we’re profitable and don’t “need” the money the way we have in the past. It was something that we had been discussing for a long time.

By: Nev

Nev — Wed, 27 Jan 2010 00:27:50 +0000

Interesting move…I can definitely relate.

What about Canada?

By: Adam McFarland

Adam McFarland — Tue, 26 Jan 2010 19:05:39 +0000

Good observation Jakob. We did actually charge a fee, and we varied it quite a bit from high to low over the years to see what worked best. It seemed like when we charged enough to make it seemingly worthwhile, people noticed and subsequently complained (creating more customer service work). When you factor everything above into the equation, plus training employees on the process (which I’m going to go back and add in to the post now), the fee would have had to have been outrageous to make it worth our time. We just didn’t feel like dealing with the headaches anymore for such a small part of our business.

By: Jakob

Jakob — Tue, 26 Jan 2010 18:55:28 +0000

Why not just charge 10% or whatever international fee to accommodate the additional work and risk. Great post with a lot of fascinating info, thanks!