Comments on: Customer Service Quote of the Year http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/ Musings of a Balding 29 Year Old Business Owner Tue, 07 Feb 2012 15:23:22 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Rob http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4436 Rob Thu, 21 Jan 2010 20:12:24 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4436 It's a great talk, but it's not really what I meant - all I was meaning is that the angry customers are perhaps confused about what the pizza place is and don't really recognise that it's not like the pizza places they're used to. It’s a great talk, but it’s not really what I meant – all I was meaning is that the angry customers are perhaps confused about what the pizza place is and don’t really recognise that it’s not like the pizza places they’re used to.

]]> By: Tim http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4435 Tim Thu, 21 Jan 2010 19:32:39 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4435 Rob, there is a great TED talk about just what you are talking about, it's by Barry Schwartz, it's called "The Paradox of Choice" It is one of my favorite TED talks, I highly recommend checking it out http://www.youtube.com/watch?v=VO6XEQIsCoM Rob, there is a great TED talk about just what you are talking about, it’s by Barry Schwartz, it’s called “The Paradox of Choice” It is one of my favorite TED talks, I highly recommend checking it out http://www.youtube.com/watch?v=VO6XEQIsCoM

]]> By: Rob http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4434 Rob Thu, 21 Jan 2010 18:35:40 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4434 I've been thinking about this a bit more and something struck me - the customers *think* they know about pizza, but they don't. It's happened before and people have had to learn about new ways - take starbucks or subway where you're overwhelmed with choice, after being used to only having 2 or 3 options we now have hundreds - at first everyone thought it was weird and didn't like it, but later learned the merits of doing it that way. Again with facebook changing.... I guess maybe people don't like stuff being "different" and they're perceiving this pizza place like other pizza places, wheras they should see it in a different category altogether - a pizza boutique, if you will. I’ve been thinking about this a bit more and something struck me – the customers *think* they know about pizza, but they don’t. It’s happened before and people have had to learn about new ways – take starbucks or subway where you’re overwhelmed with choice, after being used to only having 2 or 3 options we now have hundreds – at first everyone thought it was weird and didn’t like it, but later learned the merits of doing it that way. Again with facebook changing….

I guess maybe people don’t like stuff being “different” and they’re perceiving this pizza place like other pizza places, wheras they should see it in a different category altogether – a pizza boutique, if you will.

]]> By: Adam McFarland http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4433 Adam McFarland Thu, 21 Jan 2010 13:06:44 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4433 Couldn't have said it better myself Rob. Couldn’t have said it better myself Rob.

]]> By: Adam McFarland http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4432 Adam McFarland Thu, 21 Jan 2010 13:04:12 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4432 Haha that part was awesome Haha that part was awesome

]]> By: Rob http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4431 Rob Thu, 21 Jan 2010 11:38:15 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4431 So true. It's good to stick to what you know, keep narrowly focussed and do the job right. There's also a lot to be said for realising that after all, a business is often a means to and ends and if they're happier running the place this way and they get enough customers to get sufficient financial rewards then why in the hell shouldn't they run THEIR business how THEY want to?! So true. It’s good to stick to what you know, keep narrowly focussed and do the job right.

There’s also a lot to be said for realising that after all, a business is often a means to and ends and if they’re happier running the place this way and they get enough customers to get sufficient financial rewards then why in the hell shouldn’t they run THEIR business how THEY want to?!

]]> By: Jakob http://www.adam-mcfarland.net/2010/01/20/customer-service-quote-of-the-year/comment-page-1/#comment-4430 Jakob Thu, 21 Jan 2010 02:41:25 +0000 http://www.adam-mcfarland.net/?p=1080#comment-4430 the pizza nazi the pizza nazi

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