Comments on: How NOT to Fix Your Shipping Mistake http://www.adam-mcfarland.net/2008/04/26/how-not-to-fix-your-shipping-mistake/ Musings of a Balding 27 Year Old Entrepreneur Tue, 16 Mar 2010 14:57:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Adam McFarland http://www.adam-mcfarland.net/2008/04/26/how-not-to-fix-your-shipping-mistake/comment-page-1/#comment-741 Adam McFarland Tue, 13 May 2008 15:53:59 +0000 http://www.adam-mcfarland.net/2008/04/26/how-not-to-fix-your-shipping-mistake/#comment-741 Kendall - once again, not a great way to handle the situation. As a retailer, it definitely sucks to have a shipping company lose a package on you (it happens to us), but you have to bite the bullet and get another package out to the customer ASAP. Retailers like us also have the option to insure all of their packages (we do up to $100 I believe) for an additional fee if they want to protect against these situations. Kendall – once again, not a great way to handle the situation. As a retailer, it definitely sucks to have a shipping company lose a package on you (it happens to us), but you have to bite the bullet and get another package out to the customer ASAP. Retailers like us also have the option to insure all of their packages (we do up to $100 I believe) for an additional fee if they want to protect against these situations.

]]> By: Kendall http://www.adam-mcfarland.net/2008/04/26/how-not-to-fix-your-shipping-mistake/comment-page-1/#comment-740 Kendall Tue, 13 May 2008 15:34:46 +0000 http://www.adam-mcfarland.net/2008/04/26/how-not-to-fix-your-shipping-mistake/#comment-740 I ordered a GPS system from Tiger Direct; they shipped it via UPS. UPS lost the GPS system. (It made it onto a truck and was "out for delivery" for nearly a week.) I asked Tiger Direct to send out a new unit; they refused to ship a new unit until UPS reimbursed THEM. Although it wasn't Tiger Direct's mistake, they should have shipped a new unit as soon as UPS confirmed it was missing in action It took almost 3 weeks to get the product I'd ordered, and I hesitate to order from them again. I ordered a GPS system from Tiger Direct; they shipped it via UPS. UPS lost the GPS system. (It made it onto a truck and was “out for delivery” for nearly a week.) I asked Tiger Direct to send out a new unit; they refused to ship a new unit until UPS reimbursed THEM.

Although it wasn’t Tiger Direct’s mistake, they should have shipped a new unit as soon as UPS confirmed it was missing in action It took almost 3 weeks to get the product I’d ordered, and I hesitate to order from them again.

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