Comments on: PayPal – The Worst Customer Service Experience of My Life http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/ Musings of a Balding 29 Year Old Business Owner Tue, 07 Feb 2012 15:23:22 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Adam McFarland http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-8035 Adam McFarland Fri, 27 Jan 2012 12:04:29 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-8035 Hi Meira - Sorry to hear about your experience. This post is from September of 2007 so I don't quite remember where I found a phone number in that instance. I did however just take a look at their site and was able to find a phone number within a few clicks. I clicked "Contact Us" in the footer, followed by "Call Us" and was presented with a 1-800 number. It may be slightly different outside the US but hopefully it's just as easy. Best of luck to you! Adam Hi Meira -

Sorry to hear about your experience. This post is from September of 2007 so I don’t quite remember where I found a phone number in that instance.

I did however just take a look at their site and was able to find a phone number within a few clicks. I clicked “Contact Us” in the footer, followed by “Call Us” and was presented with a 1-800 number. It may be slightly different outside the US but hopefully it’s just as easy.

Best of luck to you!

Adam

]]> By: Meira Svirsky http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-8034 Meira Svirsky Fri, 27 Jan 2012 08:47:02 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-8034 I am having a terrible problem with PayPal and their "Customer Service." How did you get a phone number to even talk to them? I live outside of the U.S. and they give me a phone number that doesn't work. I am having a terrible problem with PayPal and their “Customer Service.” How did you get a phone number to even talk to them? I live outside of the U.S. and they give me a phone number that doesn’t work.

]]> By: Tom http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-7453 Tom Fri, 08 Jul 2011 09:13:31 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-7453 I've recently set up PayPal on one of my sites to process credit card payments and I have been utterly dismayed at how poor PayPal is. I gave up emailing and calling for help because I never got any meaningful responses. This meant that I had to rely on their online help centre which is a joke - for example, go to help and type in something like 'mircopayments'. This is a product offered by PayPal for which not a single help entry exists! And if you're logged in, and then do a help search it logs you out. The whole PayPal system has been organically cobbled together over the years - it's now a fragmented heap of unusable sh*te. The whole thing needs to be rebuilt. For what it's worth, Google Checkout is much easier to work with. The only reason I used PayPal for this product was because PayPal offers more currency options. Bring on the day when a better, simpler alternative exists so we don't have to suffer PayPal's terrible service and woeful usability. I’ve recently set up PayPal on one of my sites to process credit card payments and I have been utterly dismayed at how poor PayPal is. I gave up emailing and calling for help because I never got any meaningful responses. This meant that I had to rely on their online help centre which is a joke – for example, go to help and type in something like ‘mircopayments’. This is a product offered by PayPal for which not a single help entry exists! And if you’re logged in, and then do a help search it logs you out. The whole PayPal system has been organically cobbled together over the years – it’s now a fragmented heap of unusable sh*te. The whole thing needs to be rebuilt.

For what it’s worth, Google Checkout is much easier to work with. The only reason I used PayPal for this product was because PayPal offers more currency options. Bring on the day when a better, simpler alternative exists so we don’t have to suffer PayPal’s terrible service and woeful usability.

]]> By: Eduardo http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-5998 Eduardo Fri, 13 Aug 2010 20:57:31 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-5998 I agree with most of you. Paypal is the worst of the worst. Theis customer service is the worst ever you can experience. Their email replies are made by a robot, with no sense at all, nor answer to your problems. Most of the problems experienced are simply created by Paypal itself. You think it is bad luck or a stupid mistake what it is happening with you and Paypal. None of it. They are intentionally bothering you and treating you like an person out of the law. They always talk about security reasons as the justification to hit you one and another one time. The problem is that you did not take precautions nor security actions against them, so the hit you as they like. They hit you with the non sense of the comunications, and also taking your money. At the end the conclusion is that Paypal are out of the law, making what ever they like because they are leading the market comming close to be a monopoly in the internet deals. Recommendation: Never ever have a dollar in your Paypal account of you will lose it sooner or later. I agree with most of you.
Paypal is the worst of the worst.
Theis customer service is the worst ever you can experience.
Their email replies are made by a robot, with no sense at all, nor answer to your problems.
Most of the problems experienced are simply created by Paypal itself.
You think it is bad luck or a stupid mistake what it is happening with you and Paypal. None of it. They are intentionally bothering you and treating you like an person out of the law.
They always talk about security reasons as the justification to hit you
one and another one time.
The problem is that you did not take precautions nor security actions against them, so the hit you as they like. They hit you with the non sense of the comunications, and also taking your money.
At the end the conclusion is that Paypal are out of the law, making what ever they like because they are leading the market comming close to be a monopoly in the internet deals.
Recommendation: Never ever have a dollar in your Paypal account of you will lose it sooner or later.

]]> By: J http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-4687 J Wed, 10 Mar 2010 00:57:55 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-4687 I'm on hold with Paypal. I've been contacting them for two weeks now - they just transfer me around and around to their automated system (which... sucks). I had to finally let loose and refuse to be transferred. After explaining my situation at least eight times already... I've lost my cool. They can't figure things out over there. I'd be VERY scared for them to hold ANY of my financial information. I don't use them anymore. I’m on hold with Paypal. I’ve been contacting them for two weeks now – they just transfer me around and around to their automated system (which… sucks). I had to finally let loose and refuse to be transferred. After explaining my situation at least eight times already… I’ve lost my cool. They can’t figure things out over there. I’d be VERY scared for them to hold ANY of my financial information. I don’t use them anymore.

]]> By: Ed http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-3167 Ed Wed, 19 Aug 2009 17:54:56 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-3167 Pay pal is the worst!!! Ive been trying to fix a minor problem for six hours now! :] Pay pal is the worst!!!

Ive been trying to fix a minor problem for six hours now! :]

]]> By: Adam McFarland http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-2731 Adam McFarland Sat, 27 Jun 2009 13:25:53 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-2731 Dyoge - you can try Google Checkout. Never used it personally, but in most cases I think it works well based on what I've heard. Dyoge – you can try Google Checkout. Never used it personally, but in most cases I think it works well based on what I’ve heard.

]]> By: dyoge http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-2729 dyoge Sat, 27 Jun 2009 02:16:48 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-2729 PAYPAL IS THE WORST COMPANY YOU CAN EVER DEAL WITH. THE CUSTOMER SERVICE SUCKS. Does anyone know of any alternative company to be used while sending or receving payments on web PAYPAL IS THE WORST COMPANY YOU CAN EVER DEAL WITH. THE CUSTOMER SERVICE SUCKS. Does anyone know of any alternative company to be used while sending or receving payments on web

]]> By: ross marchnant http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-2270 ross marchnant Fri, 20 Mar 2009 22:47:36 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-2270 Paypal are absolutely awful and their customer services is shocking. All about the money, they dont care and wont help when their customer need their help, no support whatsoever Paypal are absolutely awful and their customer services is shocking. All about the money, they dont care and wont help when their customer need their help, no support whatsoever

]]> By: Tweet This | Adam McFarland's Blog - Musings of a Balding 26 Year Old Entrepreneur http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/comment-page-1/#comment-2094 Tweet This | Adam McFarland's Blog - Musings of a Balding 26 Year Old Entrepreneur Wed, 25 Feb 2009 22:56:20 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-2094 [...] largest commented blog post was when PayPal subscriptions went down, mostly because I was the first to jump on the story and other people found it through search.  [...] [...] largest commented blog post was when PayPal subscriptions went down, mostly because I was the first to jump on the story and other people found it through search.  [...]

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