Comments on: PayPal - The Worst Customer Service Experience of My Life http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/ Musings of a Balding 26 Year Old Entrepreneur Wed, 19 Nov 2008 21:59:46 +0000 http://wordpress.org/?v=2.2.2 By: inerovemenjeody http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-1339 inerovemenjeody Tue, 02 Sep 2008 22:54:49 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-1339 hey !! its very reasonable point of view. Nice post. realy gj thank you ;) hey !!
its very reasonable point of view.
Nice post.
realy gj

thank you ;)

]]> By: Paypal customers service - Thumbs down | Andrea Vascellari http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-1234 Paypal customers service - Thumbs down | Andrea Vascellari Sun, 20 Jul 2008 17:08:52 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-1234 [...] PayPal - The Worst Customer Service Experience of My Life [...] […] PayPal - The Worst Customer Service Experience of My Life […]

]]> By: Andy Polaine http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-776 Andy Polaine Mon, 02 Jun 2008 12:17:17 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-776 They are awful. I had a similar PayPal customer service nightmare that went around and around in e-mails for weeks: http://www.polaine.com/playpen/2008/01/25/paypal-a-customer-service-nightmare/ They are awful. I had a similar PayPal customer service nightmare that went around and around in e-mails for weeks: http://www.polaine.com/playpen/2008/01/25/paypal-a-customer-service-nightmare/

]]> By: Andy http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-705 Andy Tue, 22 Apr 2008 20:45:17 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-705 Paypal are a killer, but unfortunately both buyer and seller are generally forced to transact via them due to their market presents. We moved our subscription payments for www.betgizmo.com from Paypal to WorldPay. WorldPay have a fantastic service and are a proper bank, but because a buyer does not see “paypal” they are scared to transact. Dammed id you do – dammed if you don’t. Paypal are a killer, but unfortunately both buyer and seller are generally forced to transact via them due to their market presents. We moved our subscription payments for www.betgizmo.com from Paypal to WorldPay.

WorldPay have a fantastic service and are a proper bank, but because a buyer does not see “paypal” they are scared to transact.

Dammed id you do – dammed if you don’t.

]]> By: Ruth http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-667 Ruth Thu, 10 Apr 2008 23:14:22 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-667 I just found Paypal to have the worst customer support in recent history of all the financial institutions I have phoned. Utterly useless. they finally gave me a technical support 800 number and it took me back to the same awful support menu I began with. I am trying to understand how to download my transactions into Quicken but it is hopeless. I just found Paypal to have the worst customer support in recent history of all the financial institutions I have phoned. Utterly useless. they finally gave me a technical support 800 number and it took me back to the same awful support menu I began with. I am trying to understand how to download my transactions into Quicken but it is hopeless.

]]> By: Tony http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-643 Tony Sun, 30 Mar 2008 05:39:54 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-643 Yes, actually, I think I may know of the situation you are talking about. I have hundreds of subscribers too and last year once or twice there was a delay like you are mentioning, where no subscriptions were paid and were delayed a couple days.. It eventually caught up.. I never called them about it.. I was just assuming they had a problem and they would show up, but I was getting concerned.. If it would have went another day, I would have probably called them.. Sincerely Tony Yes, actually, I think I may know of the situation you are talking about.

I have hundreds of subscribers too and last year once or twice there was a delay like you are mentioning, where no subscriptions were paid and were delayed a couple days..

It eventually caught up.. I never called them about it.. I was just assuming they had a problem and they would show up, but I was getting concerned..

If it would have went another day, I would have probably called them..

Sincerely
Tony

]]> By: Matt http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-556 Matt Thu, 21 Feb 2008 22:24:58 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-556 I really know where you are coming from. Its seems also that PayPal has contracted out to overseas call centers in the Phillipines and they are not training them really at all. I am still waiting for my replacement paypal debit card and i reported it lost on Jan 20th, and it is now Feb 21st. Hows that for a bag of smashed apples?! they said they were delayed in mailing out replacement cards and my new card was send out 6 days late even though they sent me an email saying it went out the next day and to wait 1-2 weeks. not they are saying it went out on the 30th and should be there in 2-4 weeks. excuse me?! 1 month to wait for a plastic card to be mailed to me? Something really has to be done about paypal. I think they may not be doing as good as people think. I think Google Checkout has maybe taken a little bit of their cake and now they are cutting corners to save money which is in turn resulting in bad customer service from a training stand point. I am unhappy with PayPal I really know where you are coming from. Its seems also that PayPal has contracted out to overseas call centers in the Phillipines and they are not training them really at all.

I am still waiting for my replacement paypal debit card and i reported it lost on Jan 20th, and it is now Feb 21st. Hows that for a bag of smashed apples?!

they said they were delayed in mailing out replacement cards and my new card was send out 6 days late even though they sent me an email saying it went out the next day and to wait 1-2 weeks. not they are saying it went out on the 30th and should be there in 2-4 weeks. excuse me?! 1 month to wait for a plastic card to be mailed to me?

Something really has to be done about paypal. I think they may not be doing as good as people think. I think Google Checkout has maybe taken a little bit of their cake and now they are cutting corners to save money which is in turn resulting in bad customer service from a training stand point.

I am unhappy with PayPal

]]> By: Adam McFarland http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-356 Adam McFarland Tue, 01 Jan 2008 13:56:07 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-356 Ivette, I've had that problem too (but to a lesser extent). EVERY time there is a discrepancy they have sided with the buyer despite the evidence I give to show the buyer is clearly in the wrong. In our case it's a digital subscription so I can just cut them off, but that is absolutely horrible if you shipped physical goods and did not get them back. Honestly, if I was you I might consider moving to another company. Everything I've experienced has shown me that PayPal will side with the consumer the majority of the time unfortunately. If that's hurting your biz, I'd look for a company with a track record of siding with businesses. Good luck and Happy New Year! Ivette,

I’ve had that problem too (but to a lesser extent). EVERY time there is a discrepancy they have sided with the buyer despite the evidence I give to show the buyer is clearly in the wrong. In our case it’s a digital subscription so I can just cut them off, but that is absolutely horrible if you shipped physical goods and did not get them back.

Honestly, if I was you I might consider moving to another company. Everything I’ve experienced has shown me that PayPal will side with the consumer the majority of the time unfortunately. If that’s hurting your biz, I’d look for a company with a track record of siding with businesses.

Good luck and Happy New Year!

]]> By: Ivette http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-355 Ivette Tue, 01 Jan 2008 05:55:49 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-355 When I was reading what you wrote I felt like it was my case. Pay pal did the same to me with a different business. Pay pal take from my account money to refund to the buyers three times. Because Pay pal gave the reason to them. But in these three cases they never returned the merchandise to me. I wrote many letters, I called many times. Pay pal never response my request, they never understand my request. I lost this money and the merchandise too. Pay pal it's a nightmare. I don't know how I was with Pay pal for three years. They still collection to me, without any reason. ? I don’t know what to do. I lost too much money with them and I can’t reclaim. To whom I would claim? When I was reading what you wrote I felt like it was my case. Pay pal did the same to me with a different business. Pay pal take from my account money to refund to the buyers three times. Because Pay pal gave the reason to them. But in these three cases they never returned the merchandise to me. I wrote many letters, I called many times. Pay pal never response my request, they never understand my request. I lost this money and the merchandise too. Pay pal it’s a nightmare. I don’t know how I was with Pay pal for three years. They still collection to me, without any reason. ?
I don’t know what to do. I lost too much money with them and I can’t reclaim. To whom I would claim?

]]> By: Adam McFarland http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-249 Adam McFarland Mon, 17 Dec 2007 19:03:16 +0000 http://www.adam-mcfarland.net/2007/09/01/paypal-the-worst-customer-service-experience-of-my-life/#comment-249 Good luck Mike. That's all you can do. Keep calling, keep complaining, eventually someone will listen. Good luck Mike. That’s all you can do. Keep calling, keep complaining, eventually someone will listen.

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